Description

Oversee the coordination of patient care, including appointment scheduling, triage, and room assignments. Ensure timely and efficient patient flow, minimizing wait times and optimizing patient experience. Resolve patient complaints and professionally.
Provides high level of customer service in all interactions. Maintain an open and accepting environment by remaining culturally sensitive to all patients.
Manages a team and ensures they comply with company guidelines particularly related to quality of service.
Maintain positive working relationships and coordinate activities with all customers in alignment with practice core values
Ensure the clinic complies with all relevant healthcare regulations, including HIPAA and OSHA standards. Implement and monitor quality assurance protocols to maintain high standards of patient care. Perform periodic audits to identify areas for improvement and take corrective actions.
Ensure the clinic complies with all relevant healthcare regulations, including HIPAA and OSHA standards. Implement and monitor quality assurance protocols to maintain high standards of patient care. Perform periodic audits to identify areas for improvement and take corrective actions.
Ensure optimal phone answer rate (> 85%). – How to use 3cx. Ensure voicemails are checked and calls are returned and documented. By the end of the day, the voicemail box should be cleared.
Ensure medications are being refilled promptly (Same day). Creating protocols with the physicians regarding medication refills. Prior Authorizations Medication and Surgeries: Handle through various portals, fax, or phone authorizations.
Oversee administrative functions such as billing, coding, medical records management, and inventory control. Ensure compliance with regulations and standards related to healthcare administration.
Supervise the ordering, storage, and utilization of medical supplies and equipment. Maintain an inventory control system to ensure adequate stock levels while minimizing wastage.
Oversees providers and provides direction to midlevel healthcare providers (such as physician assistants or nurse practitioners) who work under the supervision of a physician.
Ensure that these providers are performing their duties effectively and in accordance with established guidelines.
Performs other related duties as assigned.
May travel to other CLS clinic as needed

CLS Health

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