Job Description: Telephone Triage Nurse

Job Overview:

The Telephone Triage Nurse assures that communication with each caller will be handled in a professional and tactful manner. When appropriate, the caller’s symptoms will be assessed and triaged using the nursing process and approved guidelines in order to assist in obtaining the appropriate level of care and/or self-care advice. 

This position reports to the Residential Program Director. 

This position’s functions are supervised by the Residential Program Director.

Essential Functions:

1. Uphold and support the mission, objectives and policies of the Hope Ranch of Missouri.

2. Respond promptly to each incoming call.

3. If the call warrants triage, the caller’s stated symptoms will be assessed to determine the appropriate level of care required to safely meet the patient’s medical needs. (Emergent, urgent, non-urgent or home care status)

4. When appropriate, provide home care instructions.

5. Utilize all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, or refer calls when necessary to the appropriate medical facility, personnel or specialized community service.

6. Refer patients to appropriate medical facilities or providers for care, utilizing approved guidelines as indicated by individual client profiles.

7. Thoroughly complete and submit documentation in compliance with the approved policies and procedures.

8. Email all completed Telephone Advice Records and Transaction calls to the Residential Program Director with Monthly Timesheet.

9. Actively participate in new employee orientation, ongoing in-service programs, staff meetings, continuous quality improvement, and periodic performance/protocol evaluations and development.

11. Maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education. No nurse will be scheduled to work any shift if their nursing license has expired or has been revoked. It is the nurse’s responsibility to notify the Residential Program Director immediately if their license status changes. Failure to comply with this requirement will result in termination of employment.

12. Maintain current nursing skills and knowledge base by attendance at workshops and seminars, completion of mandatory continuing education, reading of professional journals, publications, and participation in professional organizations.

Job Qualifications

1. Graduate of an accredited School of Nursing.

2. Current Registered Nurse licensure or Licensed Practical Nurse in the State of Missouri or other nursing compact state and other states as deemed necessary by state law or client contract.

3. Prefer a minimum of three years recent clinical experience in a physician office, home health, critical care and/or emergency room.

4. Participation in continuing education programs

5. Familiarity/experience with patient interactions on the telephone

6. Strong communication and interpersonal skills

7. Must be able to pass a basic test on computer and clinical knowledge and typing

skills

Knowledge and Abilities

1. An ability to establish and maintain effective working relationships with patients, physicians, coworkers, staff and medical service providers.

2. Strong ability to communicate effectively both verbally and in writing; thoughts are logical and clearly expressed.

3. Excellent organizational abilities and documentation skills.

4. Must be capable of making independent nursing decisions.

5. Must be able to work well under stress and relate to the general public, nurses and physicians in a tactful manner.

6. Must have adequate typing skills and basic computer knowledge.

Physical and Environmental Demands

1. The Telephone Nurse Consultant must be available by phone for video conferencing 24 hours on days scheduled.  

2. The Telephone Nurse Consultant must use a personal phone or laptop and use personal Wi-Fi data usage necessary to respond to calls.

3. Performance of other nonessential duties may be requested by the supervisor.

Payment

On-call:

On-call pay is compensation for not working but waiting to be engaged to work. Once an employee starts working during the call shift, on call stops and phone support begins.  
On-call pay is paid as a flat rate of $2 per hour.
Evening, night, weekend and holiday shift differentials do not apply to on-call pay.

Phone Support:

If an employee is on-call and provides phone support or online support from home, employees will receive the hourly rate of $20 for the time spent working.
An employee providing phone support or online support will be guaranteed a minimum of one-hour pay for each occurrence within a day.

Job Types: Part-time, PRN

Pay: $20.00 per hour

Expected hours: No more than 1 per week

Medical Specialty:

Burn Care
Wound Care

License/Certification:

RN License (Preferred)
LPN (Preferred)

Work Location: Remote

Hope Ranch of Missouri

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On Call Telephone Triage Nurse