Inizio Engage is honored to continue their partnership with this leading pharmaceutical company, across the Patient Solutions business.

Deliver virtual or telephonic educational support to Immunology patients, caregivers, Healthcare Professionals and their staff within primary care or specialist facilities in the field of a designated disease state in order to meet all relevant standards as set by the company and Clinical Manager.

What’s in it for you?

Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
Competitive environment with company wide recognition, contests and coveted awards
Exceptional company culture
Recognized as a Great Place to Work in 2022 and 2023
Fortune Best Workplaces in Biopharma 2022

What will you be doing?

Provide telephonic and/or in bound or outbound non-promotional disease state educational support for designated on label treatment indications of products to patients and caregivers.
Provide treatment and medical device product education including but not limited to supplemental injection training support via live, telephonic or vide engagement
Provide education to patients related to available support programs, product fulfillment processes, and insurance coverage
Address patient questions related to their insurance coverage, the product fulfillment process, and/or their eligibility for support programs provided by the client
Present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures
Conducting outbound medication adherence support to patients and/or caregivers
Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their disease
Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment
Maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
Utilize approved materials provided by Ashfield or by the client, without changing, copying or distributing the materials
To attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe
Develop and strengthen relationships with key customers
To constantly consider new and innovative approaches that potentially develop new partnership opportunities
Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
Maintain all company equipment and materials in accordance with company instructions
Comply with all Ashfield Policies and Procedures, along with all Client Policies and Procedures as required.
Perform other duties as requested.

What do you need for this position?

US RN License Required
Direct experience with injectable immunologic treatment, immunology, gastroenterology, infusion centers or Crohn’s disease and Ulcerative Colitis preferred
Associates degree/bachelor’s degree or equivalent work related experience
Preferred minimum of 3 years’ experience working in the healthcare field
Demonstrate effective and professional communication and ability to explain complex healthcare topics in layman’s terms
Technical knowledge of health care reimbursement from a patient and provider perspective (e.g., authorizations, appeals process)
Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
Competency with Call Center Telephone Technology - minimum 1-year call center or virtual/tele-health high-touch, high quality customer service experience is preferred.
Demonstrable organizational skills
A self-starter with high personal motivation
Ability to manage multiple tasks
Evidence of continual professional development and a desire to update professional knowledge base regularly

https://inizio.wd3.myworkdayjobs.com/CSO/job/United-States---Remote/Virtual-Clinical-Educator_JR32511

Job Types: Full-time, Contract

Pay: $34.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have remote work experience?
The pay for this role is $34/hour. Upon an offer, are you able to accept this rate?
Are you able to work Monday to Friday, between 8 am EST to 9 pm EST?

Experience:

Gastroenterology: 1 year (Required)

License/Certification:

RN License (Required)

Work Location: Remote

Inizio Engage

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