About Lovu:

Lōvu’s mission is to empower every expectant mother to create better outcomes for herself and her baby. We do this through the combination of cutting-edge technology, clinical expertise, and talented team members who are passionate, caring, and hardworking.

If all this resonates with you, we hope to hear from you!

How this role makes an impact:

The Clinical Supervisor role is an essential part of our navigation department, providing clinical insight and direction for the patient advocacy team. In addition to day-to-day oversight, the Clinical Supervisor would also be responsible for training new navigators on the team and supporting the onboarding of new patients for the OB practices. Our Patient Experience Navigators are part advocate, part liaison, and part guide. Their mission is to help ensure our enrolled mothers get the right care at the right time during their pregnancy journey, thereby maximizing health and wellbeing. This is done through a combination of systems monitoring, coordination across different functional areas, proper documentation, and a focus on the mother’s experience.

Key Contributions:

Monitor remote patients and their data through various systems and use existing policies and procedures to address issues as they arise
Ensure timely and accurate documentation of all relevant data across different systems
Use protocols and system data to refer mothers to the correct resource or care partner
Deliver exceptional customer service and patient advocacy, with professionalism, confidentiality, and a focus on the experience and care of clients, partners, and stakeholders
Use clinical expertise to support Patient Experience Navigators
Audit and provide recommendations to increase quality and efficiency
Develop weekly schedule for navigation team to ensure coverage
Review clinical assessments and surveys and update patient charts with important medical information
Actively engage in professional development to continuously improve existing skill sets
Other duties as assigned

Required Education & Experience:

Registered Nurse (licenses current)
2-3 years in clinical experience, preferable in OBGYN care
Bilingual preferred (English/Spanish)

Other Requirements:

Ability to sit at desk >75% of work time
Ability to communicate clearly and effectively over the phone, in video conferencing, and in writing
Basic typing skills and computer literacy
Ability to work independently in a remote environment
Exceptional attention to detail
Access to consistent and stable wifi connection

Bonus Points:

High level of flexibility in work schedule

Work Hours, Location, & Pay:

Two shifts available: Wednesday - Sunday 12pm - 8:30pm PT or Monday-Friday 6 am-2:30 pm PT
100% Remote (work from home)
We are not currently hiring in the PST time zone, Colorado, Massachusetts, or New York
$20.00-$25.00 an hour, depending on experience and location

FLSA Status:

Non-Exempt

How to Apply:

If this position sounds interesting, please email your resume and pay expectations to hiring@lovu.health.

Diversity Statement:

Lovu is mission-driven at its core and comprises a community of passionate people who want to make real improvements in health outcomes for persons who are pregnant. We are going to change the world, period.

As such, we are very much a diversity-forward company that sees difference in our experiences as one of our greatest assets. We are proud to be an Equal Employment Opportunity employer who does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, protected veteran status, status of disability, genetic information, or any other applicable legally protected characteristics.

Our goal is to make Lovu a safe space for all of its employees and partners. We are building a community where everyone has a voice and where differences will not just be accepted - they will be celebrated.

EEOC Commitment:

Lōvu provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Experience:

Nursing: 2 years (Required)

License/Certification:

BLS Certification (Preferred)
RN (Required)

Work Location: Remote

Lōvu Health

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