Overview:

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Medical Group

Department: NHMG-Myrtle Grove

Full Time Equivalent: FTE: 1.0

Work Schedule: 9HR DAY

Exempt from Overtime: Exempt: No

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve.
Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek.
Forbes America’s Best Large Employers 2018 and 2019- Link
Becker’s 150 Top Places to Work in Healthcare- Link
Healthgrades Outstanding Patient Experience

Qualifications:

Credentials:
Essential:

Cert Medical Assistant

Education:
Essential:

High School Diploma

Other information:
Experience: At least 1 year previous medical / physician office experience Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.

Responsibilities:

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. - Our team members are part of an environment that fosters team work, team member engagement and community involvement. - The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. - All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Summary:
Works in collaboration with the providers to assess, plan, provide exemplary patient care and implement a plans of care. Records results of clinical tests and reports results to physicians. Assists in administrative duties as well as clinical.

Responsibilities:
Responsibility I: NHRMC Standards of Performance

Ownership – responsible for all outcomes of efforts and actions
Teamwork – demonstrates a willingness to assist co-workers and to accept additional assignments as requested to support the department efficiently
Communication – acknowledge patients and co-workers, listen attentively while maintaining eye contact and speaking to them directly and respectfully
Compassion – Be an advocate for patients, families and teammates. Show them you care and always follow up.

Responsibility II: Administrative

Front desk reception, answering phones and scheduling appointments as needed
Greet patients, completion of registration forms, and give instructions
Filing and maintaining medical records ensuring proper documentation
Arranging for hospital admissions and outside referrals for the physician
Calling prescriptions to the pharmacy for the physician
Communication skills using appropriate medical terminology
Works with pharmacies and insurance companies on prior authorizations
Following appropriate legal and ethical professional conduct

Responsibility II. Clinical

Recording patient interview, history and chief complaint
Ability to obtain an accurate set of vitals
Ability to perform routine EKG and document accordingly
Strong working knowledge of current medications, dosing information and prescribing requirements
Prepares and administers medications, vaccines and treatments with knowledge of purpose and adverse effects of nursing care provided
Ability to comfortably administer respiratory therapies; i.e. nebulizer treatments
Change dressings, applying bandages, removing sutures and other first aid procedures.
Phlebotomy and collection of specimens
Providing patient education with regards to office policies, medications, management of diseased, home treatments and special diets
Assisting the physician with exams and minor office surgery
Maintaining supplies, equipment, stocking and sterilizing instruments
Recording accurate refrigerator temperature logs daily, as well as spore testing on Autoclave’s
Disposing of biohazard waste according to OSHA standards
Performing accurate, legal, and ethical documentation at all times
Maintains compliancy within regulatory agencies such as HIPAA, OSHA and CLIA and JCAHO if applicable

Responsibility IV: Accountability of Patient Care

Ensures that patients have all information and questions answered about their health and treatments received, to include future treatment plans
Completes all documentation for observation, planning and evaluation of care provided to patients
Assumes responsibility for tracking patient through radiology, laboratory and all other referrals
Assists physician with History and Physical
Responsible for inventory of all sample medications, perform monthly inventory on expired medications, reports and disposes of accordingly

Responsibility V: General Practice

Must maintain current certification, fulfilling all CME requirement, including CPR
Must have physical exam and annual TB skin testing
Provide telephone coverage / daily patient call backs
Assist front office staff with scheduling future appointments
Assist front office staff with filing and other clerical needs
PHI – refrain from discussing Patient Health Information in public in accordance with HIPAA guidelines and policies
Ability and flexibility to cover various medical offices when needed
Adheres to departmental dress codes as observed by director and wears picture identification badge, 100% of the time

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