Omega Healthcare is hiring an experienced LPN. Must reside in the United States.

Summary/Objective
Under limited supervision, the agent will work to contact members of the insurance plan via phone, text or e-mail. Purpose is the reach each patient in order to facilitate either adult wellness, post-partum or pediatric wellness visits via telehealth. These calls are designed to bridge the gap in care and help them understand and utilize resources under their insurance plan coverage.

Essential Job Functions

Provides outreach to patients in 3 states: Ohio, Georgia, and Indiana.
Encourages individuals to schedule with a provider via telehealth appointments.
Works with potential patients within the migrate population to consult via telehealth.
Helping to coordinate the scheduling of appointments with the healthcare providers.
Encourage targeted statewide populations to increase usage of services under their insurance to enhance the adult, mother or child’s overall wellbeing.
Dry outreach campaigns via phone, emails and texts.
Appropriately responding to inbound calls and managing inbox patient volumes.
Must have flexibility to work hours in eastern time zones, full-time with coverage for 7 days a week.

Key Success Indicators/Attributes

Ability to produce call volume targets daily to meet client’s expectations.
Demonstrates ability to self-motivate, set goals, and meet deadlines.
Demonstrates clear verbal skills.
Work with every effort to schedule to members with a telehealth at a high rate of conversion
Maintains courteous and professional working relationships with employees at all levels of the organization.
Skill in operating a personal computer and utilizing a variety of software applications.
Handling patients of all educational levels in a respectful and successful conversation.

Screening Questions:

Do you have reliable internet connection through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/10Mbps upload?

Please confirm that you have satellite internet service.

Are you able to work 40 hours over 7 days a week (including weekends)?

Do you have a quiet workspace free of childcare, pets and background noise?

Do you have call center experience x 1 year?

Do you have a valid nursing license? If so, in which states?

References:

Each candidate needs 2 active professional references (previous manager/supervisor) which includes:

Reference Name -

Professional title -

What relationship did/does the candidate have with this reference -

Professional e-mail -

Phone number -

Reference Name -

Professional title -

What relationship did/does the candidate have with this reference -

Professional e-mail -

Phone number -

Why Choose Omega Healthcare

Omega Healthcare has the largest medical coding staff in the world, deep healthcare expertise, and unmatched proprietary capabilities. Omega Healthcare offers a full benefits package, life insurance, pet insurance, CEUS, PTO, 401-K match, employee discounts, supportive managers, all remote opportunities and more!

Respect for the Individual

We treat people with dignity and the highest level of respect.

Transparency

We encourage all Omega Healthcare team members to express their views openly and honestly.

Equal opportunity for all

We value diversity and provide equal opportunity for employment, learning, and growth within the organization.

Collaboration

We encourage a participatory workplace by promoting team spirit and celebrating team accomplishments.

What we Offer

Omega Healthcare is the largest healthcare employer in the United States and offer competitive pay, benefits package, 401-K match, Life Insurance, Pet Insurance, CEU's, PTO, Free Webinars and two merit reviews annually with opportunities to advance within the organization. Must be certified CCS, RHIT or RHIA.

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Experience:

CALL CENTER: 2 years (Required)
Public health: 2 years (Required)
LPN: 2 years (Required)
Nursing: 2 years (Required)

Work Location: Remote

Omega Healthcare

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