Work-at-Home Patient Services Specialist Providing Virtual Patient Support
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Fast-Growing Company is Seeking a Work-at-Home Patient Services Specialist Providing Virtual Patient Support
Serva Health is seeking Work-at-Home Registered Nurses to Provide Virtual Patient Support. We are currently growing our registered nurses team to provide Telephonic Patient Services for a variety of patient-facing programs.
Currently hiring nurses from the following states: Florida, Texas, Georgia, North Carolina, Pennsylvania, Ohio, Illinois, and Tennessee
Work-at-Home Registered Nurse Providing Virtual Care Assistance Role:
- This opportunity is a work-at-home/Telephonic//virtual position.
- You will work at home as part of a team of registered nurses that provides stellar customer service to patients with chronic and/or rare diseases.
- These patients are looking for help as they try to find new cures for their diseases.
- They need assistance to better understand how to navigate the therapeutic options available for their diseases.
Work-at-Home Registered Nurse Providing Virtual Care Assistance Requirements:
- Education: Bachelor's Degree (minimum educational requirement)
- Experience: Nursing: 3 years
- License: Registered Nurse (RN) (Required)
- Active and clear registered nurse license (RN - any state) (or equivalent)
- US-based credentials preferred – either medical license or education
- For foreign credentials, must have certified translation of diploma or license
- Language: Fluent in written and spoken English
- English/Spanish bilingual is a plus
Additional Requirements:
- Full-time opportunities are given preference. Evening hours are in the greatest demand. Full-time availability, 48 weeks of the year is required.
- Previous non-clinical and/or telephonic patient services experience is strongly preferred
- Case management experience a plus
- Must complete a set of competency quizzes in the areas of nursing, computer skills and customer service
- Possess intermediate to advanced computer skills
- Have a computer with Broadband Internet Access (*high speed internet access is NOT provided or reimbursed by the company)
- Have traditional landline phone service (or willing to get) (corded phone and HSIA) (*No VOIP, Satellite, or Magic Jack)
- Comfortable understanding and pronouncing complex medical terms
- Have a quiet, professional in-home workplace
- Able to work independently
- Possess intermediate to advanced typing skills
- Have ability to work within a virtual team environment
- Have a clear speaking voice as well as the ability to clearly enunciate sentences
- Provide a minimum of two professional references
Work-at-Home Registered Nurse Providing Virtual Care Assistance Duties Include:
- Answer inbound calls from patients, caregivers and/or potential volunteers
- Make outbound callbacks to patients, caregivers and/or potential volunteers
- Read a pre-written script and ask scripted medical screening questions
- Answer questions using approved answers from clients/sponsors/distributors.
- Identify and process escalations according to standard procedures
- Identify and process Adverse Events according to standard procedures
- Complete client and company-required training
- Navigate and accurately enter data into the computer software
About Serva Health:
We are a dynamic fast-growing company, specializing in Telephonic Patient Services to the pharmaceutical and healthcare industries. Our clients are sponsors, marketers or distributors of medications and/or devices for chronic and/or rare diseases. Our team of registered nurses serve clients by providing impeccable service to patients.
- Seniority LevelAssociate
- Industry
- Hospitals and Health Care
- Biotechnology Research
- Nursing Homes and Residential Care Facilities
- Employment TypeFull-time
- Job Functions
- Customer Service
- Health Care Provider
- Administrative
- Skills
- Patient Care
- Customer Service
- Healthcare
- Telephonic Nursing
- Medical Case Management
- Patient Education
- Nursing
- Clinical Trials
- Electronic Medical
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Supplemental Pay:
- Bonus opportunities
- Overtime pay
Application Question(s):
- Can you meet/create home office requirements? 1. quiet, private; 2. webcam-audio; 3. 20 Mbps min internet speed; 4. separate landline, corded phone, wired headset; 5. computer < 4 yrs old; 6. printer
- Please indicate if you are willing / able to work the shift Monday - Friday from 11:30am to 8pm Eastern time.
- Do you reside in one of these states? AL, FL, TX, GA, NC, NH, PA, OH, IL, TN
- Opportunities can vary in compensation levels. Please indicate if you are open to opportunities with annual compensation $65,000 or less.
Education:
Experience:
- health care provider: 3 years (Required)
License/Certification:
Work Location: Remote
