ABOUT US:
Emerald Place Memory Care is guided by a single purpose: To engage, protect, and love people living with memory loss. We are committed to sustaining a safe, active, and loving environment; to give our families peace of mind; to be patient, seeking to understand those living with memory loss; to provide each Anthem team member the opportunity for personal and professional growth, and to be respectful, trustworthy, and good stewards in all we do.
GENERAL STATEMENT OF POSITION:
Under limited supervision, is responsible for all aspects of resident care including initial and ongoing assessments; hiring, training, supervising, managing and coordinating resident Care Assistants.
SCOPE: Supervisory Responsibility: Supervise the resident care team of the community that includes the following positions:
- Medication Services Technicians
- Care Assistants
- Resident Care Coordinator
BUDGET RESPONSIBILITY: Responsible for meeting budget goals, expenses and established care thresholds for the resident
ESSENTIAL FUNCTIONS:
The following duties are normal for this position. These are not exclusive or all-inclusive. Other duties may be required and assigned.
- Hires and provides orientation for new Care Assistants; ensuring that staffing levels are maintained
- Evaluates medication orders and translates them for Medication Services Technicians and residents as needed
- Supervises and evaluates assistants on all shifts, providing counseling and written disciplinary and/or corrective action when needed
- Provides in-service training for resident assistants on a routine basis and one-to-one training as needed
- Assesses potential residents for appropriateness prior to move-in and provides on-going written assessments of all residents
- Develops and maintains Care/Service Plans for each resident, updating as diagnosis/condition changes
- Creates and maintains resident care communication system to ensure quality care on each shift
- Manages electronic reporting system, occurrence and situational reporting and Medication Administration Records
- Monitors centrally stored medication system
- Manages employee uniform/scrub program
- Develops resident care policies and protocols as needed
- Monitors resident rooms, dining room, living room, attendant station, bathing rooms and medication rooms ensuring they are clean and orderly
- Monitors supplies on hand, including linens and towels and orders as necessary
- Provides first aid to residents when needed
- Communicates with physicians and families on resident’s change of condition or incident
- Accepts physician orders or order changes for medication or treatment, calls orders to pharmacy
- Assesses residents for needed medical intervention and arranges medical visits to doctor’s offices or emergency room
- Maintains current resident emergency records with up-to-date information
- Monitors the emergency call system and ensures staff responds appropriately
- Supervises resident meals and monitors for appropriate diets
- Assists with emergencies and with safety instructions for residents such as fire drills, etc.
- Maintains current knowledge of state and local regulations, ensuring community compliance
- Answers telephones, assists visitors and gives tours to prospective residents
- Performs duties as manager on duty on a rotating basis
- Conducts work tasks safely and in compliance with the community safety program
- Provides effective and courteous service to all residents, guests and co-workers
- Performs other related essential duties as required
- Attend in-service training and workshops and meetings as required.
- Promote and protect the rights of each resident
Supervision/Leadership
- Provide high performance leadership and management of team to support the achievement of community and corporate performance goals. Observe and effectively manage the culture of the team
- Create an environment for team members that honors, respects and values individual opinions and suggestions; demonstrate fair treatment and ethical business practices; support development and reward achievement
- Communicate performance standards to team; observe, measure and evaluate performance to ensure standards are achieved; conduct regular performance observation, assessment and discussion with team members
- Communicate information that supports team and company performance and communicate reasons for decisions
- Ensure quality recruiting, hiring, development and retention practices that support company procedures and standards
- Administer compensation, rewards and recognition that support individual and team performance toward achieving shared goals
- Perform various related essential duties as required by the vice president or by the Anthem home office
Teamwork and Communication
- Participate in team activities, meetings and practices
- Actively build productive relationships with others
- Practice “conversations for action” to understand and meet internal and external customer conditions of satisfaction This includes but is not limited to:
- Identifying key customers and department interdependencies and setting up regular conversations that build strong partnerships and actions toward a shared outcome
- Conducting regular meetings with team members, colleagues and customers that address actions, concerns, possibilities and planning
- Display ability and willingness to contribute to team by communicating effectively and consistently; follows team rules and procedures; participates in team decision making and problem solving; and offers new ideas and suggestions to maximize team performance
- Engage in conversation to understand the conditions of satisfaction of job duties:
- Identify shared understanding of desired outcomes
- Initiate regular conversation to ensure outcomes are met
General and OrganizationalRequirements
- Display behavior that supports the Anthem mission, vision, values and policies
- Consistently perform position responsibilities in a professional and ethical manner
- Build knowledge and remain current on information, results and/or news related to the clients’ business that may impact revenue generation, quality of care or the business and professional relationship with the client
- Pursue job-related professional development
- Monitor own work performance and adjust; seek help as needed to fulfill job duties
- Understand and follows company and department policies and procedures
- Understand and adhere to all laws governing team member and resident rights
- Protect confidential information of team members, residents and vendors
- Conduct work tasks safely and according to the community safety program
- Show eagerness and flexibility completing other duties as assigned.
MINIMUM TRAINING AND EXPERIENCE:
A minimum of three years of experience in a senior living community; a minimum of three years of experience in a management/supervisory position; a bachelor’s degree in nursing or a related field may be substituted for three of the years of experience; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities
Knowledge of:
- Infectious disease control policies
- Personal hygiene and cleaning procedures and the use of cleaning materials
- Policies and procedures concerning resident care and of administering the procedures correctly
- Record keeping duties that must be performed regarding residents
- Prospect evaluation methods
- Principles of organization and functions of a retirement community
- Motivation and coaching team members
- Procedures for monitoring budgets
- Modern office practices and procedures
- Typing, word processing, telephone etiquette and procedures and use of standard office equipment
- Terminology used within the department
- Computer software skills including: Microsoft Office, Word, Excel, PowerPoint and community lead data base program
- Keep current knowledge and required certifications for quality care and services mandated by federal and state law and other regulating agencies
Work style Characteristics:
- Integrity – honest and ethical
- Cooperative – pleasant with others, good-natured and cooperative
- Dependable – reliable and responsible, fulfilling duties
- Team player – works through processes and with others to accomplish goals
- Attention to Detail – careful about detail and thorough in completing work tasks
- Concern for Others – sensitive to other’s needs and feelings; helpful and understanding
- Adaptable/Flexible – open to change (positive or negative) and to variety in the workplace
- Stress Tolerance – accepts criticism and deals calmly and effectively with stress situations
- Independent – develops own way of doing job tasks; guides self with little or no supervision; depends on self to complete tasks
- Initiative – willingness to take on challenges and responsibility
- Leadership – willingness to lead, take charge and offer opinions and direction. organizes the department to achieve goals and targets; leads by example; makes decisions with whatever information is available; inspires others to achieve
- Accountability - understand the need to achieve targets and goals of the department
- Achievement/Effort – establish and maintain personally challenging achievement goals and exert effort toward mastering tasks
- Analytical thinking – analyze information and utilize logic to address work-related issues and problems
Judgment and Reasoning Ability:
- Ability to apply principles of rational systems
- Ability to use judgment and respond calmly in stressful situations
- Ability to use deductive reasoning, applying general rules to specific problems to produce answers that make sense
- Ability to use inductive reasoning, combining pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations, observations of human behavior)
- Ability to focus on results, persevere and drive for the goal line
Language Ability and Interpersonal Communication:
- Ability to understand and correctly use various information resources and documents including:
- Electronic reporting
- Electronic Care Plans
- Budgets
- Resident files
- Shift reports
- Website
- Medical documents
- Staffing reports
- Ability to comprehend and correctly use a variety of informational documents including daily resident charts, bath and laundry charts, medical sheets and other reports and records
- Ability to comprehend a variety of reference books and manuals including Physician's Desk Reference, medical books, etc.
- Ability to prepare resident records, incident reports, daily reports and other job related documents using prescribed format and conforming to all rules of punctuation, grammar, diction and style
- Ability to record and deliver information, to explain procedures, maintain confidentiality of restricted information and to follow instructions
- Ability to use and interpret medical terminology and language
- Ability to communicate effectively verbally and in writing with residents, physicians, supervisors, nurses, dietitians, maintenance personnel, coworkers and the general public
- Ability to use and interpret various medical and health care equipment and tools including thermometers, wheelchairs, walkers, blood pressure equipment, stethoscope, etc.
- Ability to prepare reports, correspondence, budgets, marketing plans, newsletters, using prescribed format and conforming to all rules of punctuation, grammar, diction and style
- Ability to use Microsoft Office, PowerPoint, Excel to prepare departmental reports and presentations
- Ability to explain ideas, in writing and orally, so others easily understand
- Ability to communicate effectively and hospitably, both orally and in writing
- Ability to listen to and understand information and ideas presented through spoken words and sentences
- Ability to conduct presentations and training sessions
- Ability to recognize when something is wrong or is likely to go wrong
Mathematical Ability:
- Ability to add, subtract, multiply and divide and calculate decimals, ratio and proportion, percentage, fractions and determine time, weight and measures
- May require the ability to apply formulas involving variables for setting up spreadsheets
- May require the ability to perform and apply descriptive statistics
Environmental Adaptability:
- Ability to apply principles of rational systems such as nursing
- Ability to stay calm and respond appropriately in an emergency situation
- Ability to work effectively in an office environment
- Ability to work effectively in a health care environment
CERTIFICATION AND CLEARANCE:
- A current and valid Nursing License.
- First Aid and CPR certification
- Criminal record clearance or criminal record exemption, as required by law
IND123
