JOIN THE WORLD LEADER IN PROACTIVE HEALTHCARE

Americans are demanding a better way to take control of how they feel and how long they’ll live.

Over the next decade over one trillion dollars will flow from traditional sick-care to proactive health programs. As the largest longevity medicine program in the world, Lifeforce is accelerating the shift towards more personalized, effective, and empowering healthcare.

Founded in collaboration with clinical and scientific leaders from Cleveland Clinic, Mass General Hospital, and Harvard Medical School, Lifeforce combines everything needed to safely track and optimize how your body is functioning now and in the decades ahead. Comprehensive diagnostics, hands-on clinical experts, certified health coaches, and customized supplement, pharmaceuticals, and lifestyle protocols - all accessed from your home at the price of a gym membership.

We are looking for a Clinical Registered Nurse who is passionate about delivering exceptional, high-quality healthcare. The ideal candidate will have experience in clinical triage, functional medicine, hormone optimization, and/or longevity medicine. If you excel in dynamic environments, thrive in communication, and love building meaningful connections with patients, this role is for you! We are seeking someone who is excited about making a tangible difference in people’s lives.

This position represents an amazing opportunity for forward-thinking RNs who are eager to learn and grow their own skill set while delivering a best-in-class member experience. As a Lifeforce clinical teammate, you will work alongside our physicians and health coaches to ensure our members receive best-in-class care.

Duties & Responsibilities

Develop a deep understanding of our nutraceutical and pharmaceutical offerings
Deep knowledge of Hormone based therapy prescriptions
Deep knowledge of GLP-1 therapy

Support member care

Provide education on Lifeforce prescribed medications, side effects, and compliance
Instruction on administering subcutaneous and intramuscular injections
Update and send RXs to clinicians
Troubleshoot RX orders

Clinical Operations

Liaison between customer service team and the clinical team
Manage clinical triage questions
Evaluate member concerns and escalate to the clinical team as necessary
Collaborate with customer service teams to communicate clinical updates

Member Advocacy:

Proactively check-in with members on behalf of the clinical or customer service team

Core Competencies:

Being willing and able to use evolving technologies needed to deliver care as well as communicate both with members and team members internally
Leveraging strong verbal and written communication skills and being excited to continue to develop these skills as needed to improve member outcomes
Putting the outcome and experience of the member at the forefront of your care while never compromising the use of safe, Lifeforce-approved medical protocols
Having genuine interest in our members, being empathetic to their concerns and meeting them where they’re at
Being able to meet quality and productivity standards that will be clearly communicated to you and reviewed regularly with your manager

YOU'LL LOVE THIS JOB IF

You are dedicated to improving the quality of life of members by providing above-and-beyond, personalized, patient-centered support.
You are passionate about performance optimization, nutrition, health, and wellness
You are dedicated to supporting safe, research-backed protocols, nutraceuticals and pharmaceuticals
You have a growth mindset when it comes to medicine and are willing and eager to learn new approaches
You want to be able to work remotely while still providing stellar care and making an impact on member’s lives
You enjoy working in a fluid, start-up environment and are invigorated by being a part of something new, even if it means frequent changes for the better
You value collaboration and feedback, both receiving and sharing in an effort to continuously improve our care, products and technology
You have a positive attitude and are willing and able to adapt if something doesn’t go according to plan
You have a strong sense of self-accountability and you know you’ll be able to deliver on agreed-upon commitments
You are organized, on-time and always present yourself in a professional manner.

YOU SHOULD GET IN TOUCH IF

You are an RN or BSN
You have unrestricted licenses to practice in multiple states or Nurse Licensure Compact
You have experience with GLP-1, Statins, Hormone Replacement Therapy (HRT) treatments.
You possess a strong knowledge and/or interest in learning about more functionally-minded approaches to care
You are interested in a fully-remote role
You are willing to work at least 40 hours per week consistently, including weekends (flexible)
You have a strong interest and passion for wellness, fitness and nutrition.
You have strong time management skills and can work independently with minimal supervision
You have experience working in Zendesk, preferred
You are willing to have your time be split between phone calls, email communications and SMS communications, as needed.
You are someone who can quickly acquire proficiency with the necessary technology, including computers, software applications, phone systems, etc
You are someone with excellent interpersonal, verbal, and written communication skills
You thrive in a team environment, with the ability to excel in a fast-paced atmosphere and successfully collaborate with diverse groups at all levels of the organization when needed

What We Offer

Full time 40hrs/wk
Company provided computer and other required equipment
Generous benefits package including Healthcare, Dental, Vision, Life Insurance, and Wellness Care
Complimentary Lifeforce Membership for Full Time Employees
Unlimited PTO
12 Paid Company Holidays
Paid training
100% remote working environment

Please note that job scams are on the rise. If you are contacted for this role, it will be from a team member with an email address domain of @mylifeforce.com. Our company does not use Microsoft Teams and will never ask you to disclose your banking information.

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