Medical Assistant (Remote)

If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Medical Assistant who is passionate about working with seniors (and their families), especially those navigating mental and behavioral health challenges. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on!

What's Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring mental healthcare to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action.

We're reimagining what it feels like to experience a mental health challenge as a senior. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around mental and behavioral healthcare, both for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER.

Our Core Values

At Rippl, we live and breathe a set of shared, core values that help us build the best team, guide how we work together, and best serve our patients, families and caregivers.

If not Us, then Who? Seniors need better mental health care NOW. Our mission is urgent. And, we've got the perfect team to take this on.

Mission is our Middle Name There is no more noble mission than caring for seniors with mental health challenges. We've set out to make a giant, lasting, transformational impact.

Clinician Obsession Our team members are our focus, our obsession. We listen and learn from, and with, our clinicians to find the right answers. When we care obsessively for our clinicians, our patients and families will get the care they deserve.

Moving Mountains We see what we're doing as a movement–a movement focused on solving one of the most important, most urgent challenges in healthcare for a really special group of people.

Raising the bar, for everyone We are leveraging world class expertise to define a new standard of care. Partnering with the country's leading academic institutions and geriatric clinicians, we are bringing clinical excellence to our seniors.

Join the movement

We're looking to find other changemakers who are ready to join our movement. Those who believe serving seniors is their calling, their reason for jumping out of bed every day. Our ambition is to create a nirvana workplace for this tribe! And, most importantly, help them make a giant difference in the lives of their patients. Because, "if not us, then who?"

The Role:

The Medical Assistant role is pivotal in ensuring our team of Advanced Registered Nurse Practitioners (ARNPs) are fully supported and prepared for patient and caregiver interactions. The Medical Assistant will focus on providing administrative assistance, organizing key clinical information within the electronic health record, and preparing patients and caregivers for their visits with our ARNPs. The ideal candidate will be organized, detail oriented and possess strong process improvement qualities. The Medical Assistant will join Rippl's Clinical Assistant Team and report to Rippl's Director, Clinical Operations.

Responsibilities:

Provide comprehensive administrative assistance to the ARNP team, including support with scheduling appointments, managing patient records, and coordinating communication between patients, caregivers, and healthcare providers.
Conduct detailed reviews of patient charts before visits, ensuring all relevant medical history, lab results, and relevant prior care notes are up-to-date and available in the electronic health record to promote effective patient management by the ARNP team.
Compile a list of patient medications through medical record review and direct screening with patients.
Prepare patients and caregivers for their appointments by collecting preliminary information, conducting dementia related assessments, and ensuring they understand the purpose and process of the visit.
Prior to ARNP evaluation, ensure chart information is accurate and complete
Accurately document patient information in the electronic health record (EHR) system, maintaining the highest level of confidentiality and compliance with healthcare regulations.
Assist in coordinating patient care activities, including follow-up appointments with Care Team members and the patient's established provider network, and ensuring continuity of care.
Serve as a compassionate and knowledgeable point of contact for patients and caregivers, addressing their concerns and ensuring a positive experience throughout their care journey.
Assist in maintaining an organized and efficient telehealth clinical environment with emphasis on a high quality patient and provider experience by maximizing , and supporting the overall flow of patient care.
Identify opportunities for process improvement and collaborate with Rippl colleagues to implement
Additional duties as assigned

Qualifications:

Associate's degree in Healthcare Administration or certified as a Medical Assistant or similar related degree
2+ years in virtual clinical administration or medical assistant role preferably in geriatrics, dementia care and/or chronic outpatient care. Virtual experience preferred
Proficiency with electronic health records systems and practice management software (Athena preferred)
Experience with medical billing and insurance claims preferred
Strong verbal and written communication skills
Ability to work independently in a remote environment
Excellent organizational and time management skills with a proven ability to meet critical deadlines
Great attention to detail and ability to multitask
Knowledge of HIPAA compliance standards required
Proficiency with Google and Office Suite (Word, Excel, Outlook)
Passion for supporting high quality dementia care and improving patient/caregiver experiences

What's in it for you

Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
Fast growth company with opportunities to take on more responsibility or develop into new roles
Flexible schedules and the opportunity to work from home
Competitive compensation
Annual bonus eligibility
401(k) plan with a healthy match
Equity in the form of stock options
Medical, Dental and Vision coverage for you and your family
Life insurance and Disability
Well-being and Remote Work stipend
Generous Paid Time Off

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: Range is $25-$30 per hour, depending on experience

We are going to make some very big waves starting with a small Rippl - come join us!

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