Mission Statement
We connect patients, providers, and caregivers to the right care, at the right time, in the right place, resulting in exceptional experiences and outcomes for patients and providers
Our vision is to be the partner of choice for healthcare organizations in the delivery of patient access solutions
The Specific behaviors and skills we care about most are Integrity, innovation, Collaboration, Empathy and Excellence.
Summary
RelateCare is a leading healthcare provider committed to delivering high-quality patient care through innovative telehealth solutions. We are seeking a dedicated and experienced Telehealth RN to join our team and support our Post Discharge and Pre-op Call Program.
As a Telehealth RN, you will play a crucial role in providing post-discharge and pre-operative care to patients through telehealth channels. This position involves assessing patient symptoms, providing education, triaging medical concerns, and ensuring a seamless transition from home to the hospital. Knowledge of pre-operative care and the ability to work with healthcare technology and informatics tools are essential for success in this role.
Shift details:
Lines open between 9am - 9pm PST, Monday to Saturday
Shifts looking to fill most urgently:
Part time: 2:00 - 6:00 /5:00 - 7:00 PM EST, with additional hours and rotating holidays
Full time: up to 40 hours per week, cover for the part time shift above
Essential Functions
· Post Discharge Follow-up
o Conduct post-discharge calls to patients to assess their health status.
o Provide education on post-discharge instructions and medication management.
o Triage patient symptoms and escalate urgent issues as necessary.
o Coordinate with healthcare providers and resources to address patient needs.
· Pre-op Support:
o Assist patients in preparing for surgery by providing pre-operative care instructions.
o Educate patients on the pre-operative process, including preparations and expectations.
o Address patient concerns and questions related to surgery and anesthesia.
o Ensure patients are well-informed and prepared for their upcoming procedures.
· Technical Support:
o Utilize telehealth technology platforms for patient interactions.
o Troubleshoot technical issues related to patient equipment such as Innovo.
· Documentation and Reporting:
o Maintain accurate and up-to-date electronic health records for all patient interactions.
o Generate reports on patient outcomes, triage activities, and telehealth usage.
· Collaboration and Communication:
o Collaborate with other healthcare professionals, including physicians, nurse practitioners, and social workers, to ensure comprehensive patient care.
o Communicate effectively with patients, caregivers, and family members.
o Participate in regular team meetings and training sessions.
Qualifications:
· Active Registered Nurse (RN) license in California.
· Bachelor of Science in Nursing (BSN) preferred.
· Minimum of 3 years of nursing experience, preferably in case management or pre-operative care settings.
· Proficiency in telehealth technology, Electronic Medical Records and Informatics tools.
· Strong communication and patient education skills.
· Ability to provide compassionate care and triage patient symptoms effectively.
· Knowledge of pre-operative care protocols and hospital admission procedures.
· Excellent problem-solving and technical troubleshooting abilities.
· Commitment to patient privacy and confidentiality.
Reporting structure
· Directly reporting to the Nurse Lead
Job Types: Full-time, Part-time
Expected hours: 10 – 30 per week
Application Question(s):
- For which states do you have active RN licensure?
Experience:
- RN: 3 years (Required)
- Informatics: 1 year (Preferred)
- Pre-op: 1 year (Required)
- Epic EMR: 1 year (Preferred)
Work Location: Remote
