Job description
Summary:
Diligent Health Solutions is an omni-channel healthcare outsource provider with over three decades of experience providing Medical Affairs and Commercial services to pharmaceutical, biotech, medical device, and medical technology companies. We have a deep understanding of the unique hiring, training, monitoring, compliance, and regulatory requirements for engaging with HCPs, patients, and caregivers and the important role we play as frontline representation for our clients. Diligent is part of Uniphar, which for nearly 60 years has supported global medical and commercial services.
Diligent’s “do the right thing” philosophy is apparent in our approach to every aspect of our business. We do the right thing when communicating with patients, caregivers, and health care professionals. We do the right thing by each other. At Diligent, we talk candidly and constructively, we support initiative and out-of-the-box thinking, and we put a high value on smiles and workplace enjoyment. We know that happy and engaged team members are wired for excellence and provide consistently exceptional service. Diligent Health Solutions has created an environment in which our team members’ intrinsic motivators—those that are driven by wanting to do the right thing—can take root and thrive.
Job description
Summary:
Medical Information is a niche field in the life Sciences industry.
Diligent has an exciting opportunity to join our organization as a Medical Information Specialist.
This role requires an RN or pharmacist with an active license who is fluent in French (preferably Canadian French) and English. The ideal candidate has clinical experience and contact center experience as a Medical Information Specialist.
This is a remote position. Candidates can be located in the US or Canada. Working hours are in the US Eastern time zone.
As a Medical Information Specialist, you are responsible for providing medical information within the scope of your training to healthcare professionals and patients. You will handle adverse events and product complaints in accordance with established Standard Operating Procedures.
Experience:
· Previous experience as a Medical Information Specialist in a contact center is highly preferred.
· Experience documenting information in a Customer Relationship Management (CRM) is highly preferred.
· At least one year clinical experience preferred.
Certificates and Licenses:
· Valid unrestricted RN or pharmacist license
Duties and Responsibilities include the following:
· Maintains a working knowledge of program guidelines, FAQ’s, products and therapeutic areas related to assigned programs.
· Keeps current with existing treatment trends, treatment standards and updated indications related to assigned programs and products.
· Follows standard operating procedures for all support-related activities. It is essential to maintain compliance with HIPAA at all times when handling protected health information.
· Maintains company, employee, and customer confidentiality, as well as compliance with all HIPAA regulations.
· Resolves product issues and provides appropriate scripted responses. Identifies information requests that are within the scope of the program and provides callers with the necessary information.
· Provides appropriate additional information and/or resources to callers upon request.
· Recognizes and handles adverse event reports as outlined in the program standard operating procedures.
· Recognizes and handles product complaint reports as outlined in the program standard operating procedures.
· Documents each call properly, using the call record form in the program software database.
· Maintains knowledge of drug side effects and interactions.
Knowledge, Skills and Other Abilities:
This position requires the ability to speak, read, write and understand French (preferably Canadian French) at a native level.
· Must be able adept with the use of technology (CRMs, telephony systems)
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, sit and use hands. The employee is occasionally required to stand.
Equal Employment Opportunity and Affirmative Action: Diligent Health Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Diligent Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Expected hours: 40 per week
Job Types: Full-time, Permanent
Pay: $37.00 - $41.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- Have you held the title, "Medical Information Specialist?"
- Are you fluent in French-Canadian specifically?
Work Location: Remote
