At Diligent Health Solutions, our guiding principle is simple: "Do the right thing, always." We pride ourselves on fostering a culture of collaboration and excellence and providing outsourced services to leading Life Science companies. We value integrity, teamwork, and dedication to improving patient outcomes.
About Us: Diligent Health Solutions is a leading provider of pharmaceutical call center services, committed to delivering exceptional patient and healthcare provider support. We specialize in offering comprehensive education and assistance related to various medical treatments, ensuring optimal patient outcomes.
If you are ready to contribute to our mission in a supportive and collaborative environment, we invite you to apply for our remote, full-time position as a Nurse Educator.
Job Description: We are seeking a dedicated and experienced Nurse Educator to join our remote pharmaceutical call center team. In this role, you will be the primary point of contact for patients and healthcare providers, offering expert guidance and support related to diabetes. Your responsibilities will include handling inbound and outbound calls and answering emails, providing accurate information, addressing concerns, and educating callers on the proper use and management of the medication.
Must Haves:
- 3+ years of current or previous nursing experience, including dedicated experience in diabetes required.
- Bachelor’s degree (BA / BS) from four-year college or university preferred. Associate Degree in Nursing (ADN) and equivalent experience required.
- Valid and unrestricted RN license (any state) in good standing required.
- Previous clinical education for pharmaceutical company advantageous but not essential
- Call center experience a must.
- Demonstrate effective and professional communication skills with ability to present to various audiences, including patients, care givers, physicians and other members of the office staff.
- Passionate about improving patient outcomes and dedicated to making a difference.
- Highly skilled using phone or other digital channels.
- Excellent interpersonal skills.
- Demonstrable organizational skills.
- Calm demeanor with the appropriate level of urgency.
Key Responsibilities:
- Handle inbound and outbound calls from patients and healthcare providers regarding a diabetes drug.
- Provide thorough education on the medication, including usage, benefits, side effects, and proper management.
- Address and resolve inquiries, concerns, and issues in a professional and empathetic manner.
- Maintain accurate and detailed records of all interactions in the call center database.
- Stay updated on the latest information and guidelines related to diabetes and medication.
- Collaborate with team members to ensure consistent and high-quality support.
- Adhere to company policies, procedures, and compliance regulations.
Benefits:
- Medical, dental, and vision coverage
- 401(k)/Traditional & Roth
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA)
- Dependent Care Account (DCA)
- Short-Term/Long-Term Disability
- Group Term Life Insurance & AD&D
- Supplemental Life (spouse and children included)
- Remote working arrangement
- Wellness and Engagement Program
- Positive, and engaging work culture
Physical Demands:
- Regular speaking and hearing abilities required
- Occasional standing and ability to use hands.
- Reasonable accommodations available for individuals with disabilities
Equal Employment Opportunity and Affirmative Action:
Diligent Health Solutions recognizes the right of an individual to work and to advance on the basis of merit, ability, and potential. It is the policy of Diligent Health Solutions to ensure that job applicants are considered, and that employees are treated during employment, without regard to their race, color, religion, creed, sex, national origin, age, physical or mental disability, veteran status or Vietnam-Era veteran status, citizenship, marital status, domestic partnership status, familial status, gender identity, sexual orientation, legally protected medical condition (including pregnancy, childbirth, or related medical condition), genetic characteristics or other characteristic, condition or classification protected by federal, state, or local law. Diligent is committed to the principles of equal opportunity and resolves to ensure equal opportunity in all employment practices.
Salary: Compensation range of $35 - $37.50 per hour based on experience and qualifications.
We look forward to welcoming you to our team!
Job Type: Full-time
Pay: $35.00 - $37.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Application Question(s):
- Most nurses have worked with diabetic patients. We are looking for a nurse who has worked as a dedicated diabetes nurse. Is that you?
License/Certification:
Work Location: Remote
